Support
Quick answers for projects, exports, and subscriptions.
My purchase did not unlock Pro
Open Reelmint Settings and tap Restore Purchases. Confirm that your device is signed in to the Apple Account used for the purchase. If the subscription is active in iOS Settings but Reelmint remains locked, contact us below.
How do I cancel or change my subscription?
Open Reelmint Settings and choose Manage Subscription, or open iPhone Settings → Apple Account → Subscriptions. Apple controls subscription billing, plan changes, cancellations, and refunds.
Where are my drafts?
Reelmint drafts are stored locally inside the app. Deleting the app also deletes its local drafts. Export important finished work to Photos before uninstalling Reelmint.
My export is missing from Photos
Keep Reelmint open until the export finishes, then check Recents in Photos. If iOS asks for permission to add to Photos, allow it. Try the export again after confirming you have enough free storage.
How do I delete my data?
Delete individual drafts inside Reelmint. Uninstalling the app removes its remaining local files. Finished exports must be deleted separately from Photos.
Still need help?
Email Reelmint support
Include what happened, what you expected, your Reelmint version, iPhone model, and iOS version. Please do not attach private recordings unless we ask for a specific example.
support@reelmint.app